Refund policy
Return & Refund Policy
At ErgoHaven, we work with trusted global fulfillment partners to deliver ergonomic products to customers worldwide. Because our products may be fulfilled from different locations, return instructions and return addresses may vary by order.
Please contact us first at ergohavenstrore@gmail.com before sending any item back. Returns sent without prior approval may not be accepted.
Return Eligibility
We accept return requests within 14 days after your order has been delivered, provided that the item is:
- Unused, unworn, and in the same condition that you received it
- In its original packaging
- Complete with any tags, accessories, manuals, or parts included
- Accompanied by a receipt or proof of purchase
To start a return, please contact us at ergohavenstrore@gmail.com with your order number and reason for return. If your return is accepted, we will provide the correct return instructions and return address.
Please do not send your order back to the original sender, manufacturer, or warehouse address unless we specifically instruct you to do so.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If the item is damaged, defective, or you received the wrong product, contact us as soon as possible at ergohavenstrore@gmail.com.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos or videos of the item
- Photos of the packaging, if applicable
- A short description of the issue
If the issue is confirmed, we will offer a suitable solution, which may include a replacement, store credit, or refund depending on the situation.
Return Shipping
Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.
Because we use a global fulfillment network, the return address may not be the same as the shipping origin. We will provide the correct return address after your return request is approved.
Original shipping fees, if any, are non-refundable unless the return is due to our error.
Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Gift cards
- Final sale or clearance items
- Items that have been used, damaged, altered, or are missing original packaging
- Items returned without prior approval
This does not affect any rights you may have under applicable consumer protection laws.
Exchanges
We do not offer direct exchanges at this time.
The fastest way to get the item you want is to return the original item first. Once your return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
To qualify, the item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
For EU customers, we will follow applicable consumer protection laws regarding cancellation and returns.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at ergohavenstrore@gmail.com.
Order Delays
We aim to deliver orders within the estimated delivery time shown at checkout. However, because we work with international fulfillment partners, occasional delays may occur due to customs processing, carrier delays, high demand, or local delivery conditions.
If your order experiences a significant delay, please contact us at ergohavenstrore@gmail.com and we will help check the status of your shipment.